• Items normally take between 2 - 5 working days for delivery, but there may be circumstances beyond our control relating to the postal services used, which could affect normal service.  Due to stock availability, multiple deliveries may take place in order to fulfil your entire order.  If your item is delayed we will require a minimum of 14 days to trace, replace or refund lost items.

• Orders that are £30 or more will qualify for free U.K. delivery

• There is a charge of £4.50 for orders less than £30

• Any Large items will be shipped via Parcel Force

• A special delivery option is available at an additional cost. This cost is based on a charge of £5 for the first £200 and then £3 for each additional £100 spent.

** Please note any items which are too large will be sent via Parcel Force, as we are unable to offer a Special Delivery Service. In the event that a request is made under these circumstances, then the additional special delivery cost will be reimbursed. **

In order for you to return an item, you must provide us with the necessary information as to the reasons for the return. Details of your return must be sent using our Customer Support Centre.

After receiving these details, a “Returns Material Authorisation” number (RMA) will be sent via an email, detailing how and where to send your return. Please note that ModelSupermarket.com reserves the right to refuse any return which does not include a Returns Material authorisation number.

Subject to the right of Consumers to return goods for refund under the Consumer Protection (Distance Selling) Regulations 2000, ModelSupermarket.com does not sell products on a trial basis. We would ask customers to check suitability prior to purchasing.

Unless the Consumer Protection (Distance Selling) Regulations 2000 apply, providing an item is unopened you may, upon authorisation by ModelSupermarket.com return it within 7 days of receipt for a full refund. Goods must be returned unopened and in perfect re-saleable condition.

Your card will be refunded as soon as the returned item is processed. Delivery costs will only be reimbursed if the item returned was an error made by ModelSupermarket.com. We cannot refund or exchange an opened item unless it is faulty or it was sent in error by ModelSupermarket.com

Please ensure before returning an item, you have done everything necessary to establish that the goods supplied are defective. If a returned item is found not to be faulty by our quality control team, we will return the item to you, and you will be liable for our postage costs. In this event we shall not refund postage costs incurred by yourself.

A - Use our Customer Support Centre to inform us of the reason and details of the item you wish to return.

B - You will be sent a Returns Authorisation Email containing an RMA number. This will include details of where to send your package, along with any further instructions. ALL returned goods MUST be accompanied by a RMA number - returned goods will not be accepted without one. (See section C).

C - ModelSupermarket.com cannot accept liability for packages damaged whilst in transit due to inadequate packaging. It is your responsibility to package items in the correct manner to prevent possible damage. We would ask that you use the same packaging in which the item was sent, and that your RMA number is displayed on the package. DO NOT write directly on the manufacturers packaging. Any defacement of the manufacturers packaging or damaged caused by inadequate packaging may result in the rejection of the return or an additional restocking fee at ModelSupermarket.com’s discretion.

D - You are advised to send your package via recorded delivery, registered post or courier, and to insure the goods for their full value.

E - You must include the invoice inside the box along with a printed copy of your Returns Authorisation Email.

Subject to the goods being returned within 14 days of delivery, testing and verification of the alleged fault, we will accept the returned defective goods for either full refund or replacement at our discretion.

Click Here to use our Customer Support Centre to log details of your return.